After-sales Service

SERVICE SUPPORT

Liansu Machinery has provided extensive services and support to customers inside and outside China for decades. With an experienced teams of service engineers of whom 90% have worked in Liansu for more than ten years, we could ensure stable production by offering professional services, ranging from pre-sales consultation, on-site installation, customer training, to after-sales visit, and on-time spare part delivery. Details are as below,

Service guidance
Provide consultation, trouble-shooting services, and decision-making advice Fast response, 24 hours telephone service which can solve 60% problems Perfect CRM platform by which customers could send immediately the on-site machinery problems in the form of videos or words by scanning the QR codes on the machinery name plate
Spare parts store
The spare parts are controlled through various links from warehouse in and warehouse out management, packaging and logistics distribution, and spare parts are presented to customers as "green cycle" spare parts, which are convenient, efficient and flexible. When the user clicks Search, the background queries the data by identifying the information entered by the user
Remote connection
We introduce advanced AR remote technology. Customers wearing this glasses can reflect on-site problems to our after-sales personnel in real time, and then provide point-to-point operation guidance.
Maintenance video operation
In order to meet customers' requirements for timely solution, we have collected all kinds of problems frequently raised by customers and made videos to enable customers to solve problems immediately and effectively.

After Sales Feedback Form